We’re here to help. If you have any questions or concerns about your order, email our Customer Support team at orders@st33lebrand.com. For faster assistance, please include your order number when available.

Our Customer Support team is available Monday through Friday, 9 AM–5 PM, excluding holidays.

• Please allow 1–2 business days for order processing.
• Orders placed after 3 PM EST, Monday through Friday, will be processed and shipped the next business day.
• We do not ship on weekends or official holidays.
• Weekend delivery is not guaranteed, including for expedited Two-Day or Overnight shipping.

Standard Shipping
Estimated delivery time: 5–7 business days via UPS/USPS Ground within the continental United States.

Expedited 2-Day Shipping
Estimated delivery time: 2 business days via UPS within the continental United States.

Overnight Shipping
Estimated delivery time: 1 business day via UPS Next Business Day within the continental United States. Orders placed before 11 AM EST are prioritized for same-day processing. Weekend delivery is not available.

We currently offer Standard UPS shipping to Canada. The estimated delivery time is 5–7 business days.

The recipient is responsible for all duties, taxes, and import fees associated with the purchase. ST33LE is not responsible for these charges and will not cover the cost.

Yes. We offer free UPS/USPS Standard Ground shipping on orders of $50 or more before taxes and shipping within the continental United States. Delivery typically takes 5–7 business days.

For orders under $50, a flat rate of $8 applies for Standard Ground shipping.

Once your order ships, we’ll send you a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.

Need to update your shipping address? Once you receive your tracking number, please contact the shipping carrier directly.

Once an order is submitted, we cannot modify the quantity, size, or shipping method. However, if you contact us immediately after placing your order, we may be able to cancel it before processing.

Email our Customer Support team at orders@st33lebrand.com, and we’ll do our best to assist you.

Yes. We offer E-Gift Cards for online purchases.

No. E-Gift Cards can only be used for online purchases.

No. Gift cards purchased in store are only valid for in-store purchases.

We accept the following payment methods:

• Credit and debit cards: Visa, MasterCard, American Express, and Discover
• Digital payments: PayPal, Apple Pay, Amazon Pay, and Google Pay

Sales tax applies to orders shipped to the District of Columbia, Florida, Georgia, Illinois, New York, Ohio, and Virginia. Applicable tax will be calculated at checkout.

We want you to love your purchase. Eligible full-price items may be returned free of charge within 30 days of purchase for a refund or exchange. Sale items may be returned or exchanged within 14 days of purchase.

Return and Exchange Conditions

• Items must be unworn, unwashed, and in their original condition, with hangtags attached and packaging intact.
• Final sale items and underwear are not eligible for return or exchange.
• Sale items are returnable or exchangeable within 14 days.
• Items returned after 30 days will not be refunded or sent back to the customer.

Exchanges

• If you need a different size, color, or style, return your item within 30 days and we’ll send a replacement.
• All exchanged items must meet the same return conditions listed above.

For more details, please visit our Shipping & Handling, Returns, and Customer Care pages.

International returns and exchanges are not eligible for a prepaid shipping label and must be shipped back at the customer’s expense.

Please contact orders@st33lebrand.com for assistance.

• Refunds are processed within two weeks of your item arriving at our warehouse.
• Funds will be returned to the original payment method.
• Your bank may take up to 10 additional days to post the refund.
• You’ll receive an email notification once your return is processed.

Please note that original shipping and handling fees are non-refundable.